Welcome to the Timber Experts Online Shop
Arnold Laver is widely recognised as a leading supplier of timber and timber based products in the UK. As ‘timber experts’, we can deliver the right products together with guidance and advice, as well as prices that represent real value for money.Order online here today or call us on 0114 276 4850.
Delivery Policy
The delivery of products is a vital part of any purchase, therefore we look to ensure that all goods are despatched and received in good condition.
We are able to deliver to the majority of locations within the UK, using either our own fleet of dedicated vehicles, or a specialist carrier.
Goods will be despatched at the earliest possible date and normally within 72 hours of an order being placed, provided that we have the material in stock. Any goods that are not held in our warehouse will normally be delivered to you within 2 to 3 weeks.
The cost of the delivery will be notified to you at the time the order is placed.
Upon receipt of your order we will acknowledge that the order has been successfully received and processed, and provide you with an estimated delivery date.
Please advise us of any access or delivery problems to the required delivery address. Some of our vehicles are large commercial trucks with wide trailers that are sometimes unable to access smaller residential roads.
We may also require assistance, at the time of delivery, to off-load your products, due to the size and or weight of the goods.
Damages
Once the goods are received it is very important that you check the product for damages at the time of delivery. Whilst every effort is made to ensure the goods are received in good condition, we can not be held liable for any goods that are reported damaged once the delivery has been signed for.As we are unable to account for problems that may occur in transit, please follow these simple steps to help ensure that the delivery process is as easy as possible.
Upon receipt of your delivery (in the presence of the driver) and prior to signing for the goods:
• Check the number of items is correct in accordance with the driver or courier's delivery sheet.
• Ensure that the package is checked and if any part appears damaged or torn the delivery must be signed for as damaged on the driver or courier's delivery sheet.
• Inspect the item - to the best of your ability - whilst packaged, ideally unpack and check the item thoroughly.
If the package is damaged this must be recorded on the driver or courier's delivery notes. Failure to do so may result in the material being replaced at your cost.
If the packaging is damaged but the goods are fine, then provided this is acceptable, you do not need to take any further action.
This does not affect your statutory rights.
